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WHAT DO I DO?

  • Stop your vehicle if it is clear, safe and legal.
  • Move the vehicle out of the traveled roadway, if it is clear, safe and legal.
  • Turn off the ignitions of the cars involved.
  • Make a first aid check of all persons involved in the accident.
  • Call the police and, if necessary, emergency medical services.
  • Mark the scene of the accident with flares or retroreflective triangles.
  • Gather the names* of all persons in the motor vehicles and people who witnessed the accident.
  • Make a quick diagram of where the vehicle occupants were seated and indicate the vehicles' direction of travel and lane. Also note the date, time and weather conditions.
  • Ask to see the other driver's license* and write down the number.
  • Exchange insurance company information. DO NOT discuss "fault" or make statements about the accident to anyone but the police.
  • Get a copy of the police report of the accident from the local police station.
  • Ask your friends or relatives for repair shop recommendations.
    • Call your Insurance Representative.

MOTORISTS' RIGHTS
It's your Car - It's your choice!

Choosing A Collision And Refinish Centre
As the owner of a motor vehicle damaged in an accident, you have the right to choose the shop where you wish to have your vehicle repaired. This is the Law!

Do I Need More Than One Estimate?
No. Do not waste your time or that of several shops receiving estimates. Select a repair facility that you feel comfortable with, then notify your agent or insurance company, or ask the shop to make the call on your behalf. Your insurer, or adjuster may have to inspect the damage. This can be done at an insurance drive-in claim centre or at the shop you have chosen.

Notify Your Insurance Company
Before authorizing any repairs notify your insurance company or agent, and tell them where the damaged vehicle can be inspected.

Is the Work Guaranteed?
Most collision and repair centres guarantee their collision work to some degree, which may not include the paint job. Ask to see a copy of the shop's guarantee and have any information you do not understand clarified.

Qualified Collision And Refinish Centres
Look for signs that indicate repair technician training and certification. Membership in professional trade associations and the Better Business Bureau indicate the shop is keeping up with the latest repair procedures.

Know Your Shop
Make sure the shop you choose:

  • Maintains a reliable, professional reputation.
  • Is properly equipped and organized to meet today's more technical repairing needs.
  • Maintains specialized equipment and systems at peak performance.
  • Have technicians that are thoroughly trained and certified. Shop cleanliness can say a lot about the technicians' attitudes, so can friendliness and atmosphere. If you feel comfortable with the shop and it's people, chances are you'll be satisfied with their work.

Inspect The Repairs
Before driving away:

  • Check the appearance of the repaired area - close-up and from a distance.
  • Examine the paint for colour match, texture and overspray.
  • Take a test-drive to check mechanical repairs.
  • Check that the vehicle is clean.
  • If you are not satisfied, mention your concerns immediately.

Dear Potential Customer:
If you would like us to repair your car please say so. We would be glad to call your agent on your behalf.


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